We feel that when a client partners with us, they become a member of our family. Adirondack Solutions prides itself on an impeccable customer service record. Response times and time to resolution are continuously monitored and every client is provided with our world-class customer service.
We strongly recommend using our eSupport site where you can submit helpdesk tickets and view the status of any support requests you may have. It's fast, it's easy, and it's the best way to get your support issues resolved.
Click here to login to eSupport
For more basic questions, you can also contact one of our support specialists by calling our HelpDesk at:800.372.3165 / Option 2.
Our HelpDesk is available Monday - Friday 8:00am - 8:00pm (Eastern). Special on-call support can be arranged with your account manager during special housing events on your campus such as online room selection.
Clients who host their software in the ASI Datacenter have access to after hours support for urgent issues and outages by contacting one of our support specialists by calling us at 800.372.3165 / Option 4.
Training Central houses MyTraining PowerPoint presentations that include step-by-step instructions for using common components of Adirondack products. Use them as reference or even as training materials for your staff!
You can access Training Central and product user guides by clicking on the MyASI Login link at the top of the page.